Shipping Information and Policies

SHIPPING
Pitcairn Island is one of the most remote, inhabited islands in the world and it is accessible only by sea. The Pitcairn mail ship operates every 3 months, so your parcels from Pitcairn will take some time to get to you. Your parcels will leave Pitcairn on the next available quarterly mail ship. The voyage from Pitcairn to New Zealand can take up to 14 days at sea. Then your parcels will be processed from New Zealand and enter the international freight and postal system to make their way to your delivery address. Though it takes time, rest assured your parcels will get to you. Thank you for supporting the Pitkern Island Artisan’s Gallery.

Orders totaling over 10 kgs must be split into smaller separate shipments to comply with the Pitcairn Island Post Office's postage requirements. If you experience an error when trying to checkout with a large or heavy order, please try splitting your order into multiple orders. Additional shipping fees may apply to each individual shipment. If you need assistance, feel free to contact us for help.

TRACKING INFORMATION
You can check this page to find your order's tracking number if it has departed Pitcairn Island on the mailship here: https://pitkernartisangallery.pn/pages/locate-your-order  Tracking is provided by our shipping provider, New Zealand Post. You can track on their website https://www.nzpost.co.nz/tools/tracking Once NZ Post says your item has arrived in your home country, you can track with your local post (same tracking ID). 

ON DEMAND PRINTING
If you ordered a t-shirt that is printed ON DEMAND, this will be shipped from the printing house and not from Pitcairn Island. 

HANDLING
For New Zealand residents, please note a Gallery Handling Fee will be applied at checkout.

CURRENT DELAYS IN INTERNATIONAL SHIPPING
We've received word from the NZ Post that there are currently some delays with international deliveries. While your package will arrive to you, you should expect some amount of shipping delay in receiving your purchases due to COVID-19. "The spread of COVID-19 globally has led to reduced airfreight capacity and more recently, stricter lockdown restrictions within certain countries, causing delays to parcels coming in and out of New Zealand. We expect delays to continue for some time. Thanks for your patience." - NZ Post More at https://www.nzpost.co.nz/contact-support/international-delivery-updates

CANCELLATION POLICY

We understand that sometimes circumstances change and you may need to cancel your order. Please note the following ORDER CANCELLATION POLICY applies.

  • You can cancel within 5 days of placing your order for a full refund provided your purchase has not been successfully dispatched and posted via the Pitcairn Island Post Office and logged for shipment from Pitcairn to NZ.
  • We are not able to offer refunds for items successfully posted and shipped from Pitcairn to NZ unless the customer provides evidence.
  • When required, refunds from the Pitkern Artisan Gallery cover the cost of gallery products only. Costs associated with postage or shipment are not included. 

CUSTOMS POLICY

We are unable to cover customs costs. Customers are advised to verify import costs for their respective countries prior to placing an order.

RETURN TO SENDER POLICY

In the rare event that your items are unable to be successfully delivered, they will generally be returned to the sender, which in this case is Pitcairn Island. Due to the logistical complexities associated with shipping to and from one of the most remote locations in the world, we must wait until the returned items are received back on Pitcairn Island before we can initiate any further action.

Upon the return of the items, we will promptly issue a refund for the cost of the products, excluding any shipping fees. Alternatively, if you prefer, we can arrange to resend your items to an alternative shipping address. This option is available if the original address was undeliverable. Please be advised that any request to resend the items will only be processed once we have confirmed receipt of the returned goods.